Expertise 05 · Hospitality technology
Technology serving the guest experience and hotel operations.
Guest connectivity, captive portal, telephony, IPTV, casting and digital signage: we make the property’s digital services work together, taking into account how guests use them and what teams need.
Area 05
- Guest connectivity
- In-room services
- Information and signage
- Audiovisual and events
- Interfaces with hotel systems
Main interfaces
IT and cybersecurity · BMS and GRMS · ELV systems · Electrical power
Challenges
What guests experience, what the operator manages.
A simple connection journey
Guests connect from their room, the lobby or a meeting room through a clear journey, without asking reception for help with every device.
Consistent in-room services
TV, content, screen sharing and telephony must work together on the same network and be usable without explanation.
Tools the operator controls
Teams must be able to manage access, content and everyday incidents without calling in a contractor for every change.
Scope
Digital services throughout the guest’s stay.
We work on new hotels, renovations and the modernisation of properties in operation.
Guest connectivity
- Internet access for guests and meeting rooms
- Captive portal and connection journey
- Access and bandwidth management according to the property’s offers
In-room services
- IPTV and property content
- Casting and screen sharing
- Hotel telephony
Information and signage
- Digital signage in public areas
- Meeting room and event information
Audiovisual and events
- Public address and background music in public areas
- Audiovisual equipment for meeting and conference rooms
- Conference systems and simultaneous interpretation, depending on the project
Interfaces with hotel systems
- Exchanges with the PMS, to be assessed according to systems and authorisations
- Coordination with guest room management (GRMS), electronic locks and access control
- Brand or operator standards, checked for each project
Scope conditions
- Any integration depends on the systems, versions, licences and authorisations of the vendors concerned: it is assessed for each property.
- A brand’s technical standards are checked for the project and the equipment concerned; they do not constitute a general certification.
Interfaces
Services that rely on the property’s infrastructure.
IT infrastructure and cybersecurity
Property network: separation of guest, administrative and technical traffic, coverage of guest rooms.
BMS and GRMS
Guest room management: occupancy status and comfort scenarios, to be coordinated with guest services.
ELV and security systems
Telephony and guest room access control.
Electrical power and infrastructure
Power supply for in-room equipment and technical rooms.
How we work
Start from the guest’s stay, then verify every interface.
Needs and standards
Guest journey, expected services, operator standards and existing systems.
Service architecture
Network, platforms and required interfaces, with their feasibility conditions.
Guest journey scenarios
Arrival, stay, departure: what the guest sees and what the operator does at each step.
Deployment and testing
Installation, configuration and testing of services and interfaces, first on a model room, then across the property.
Team handover
Training for front office and technical teams, operating documentation.
Deliverables
Example deliverables
Deliverables are defined in each proposal, according to the assignment.
- Service architecture
- Guest journey scenarios
- Interface test plan
- Operating documentation
Sectors
Designed for hospitality.
Hospitality
The Hospitality page presents all of a property’s systems: infrastructure, guest room, security and building management.
View sector : HospitalityOffices and showrooms
Meeting rooms and reception areas: screen sharing and digital signage.
View sector : Offices and showrooms
Frequently asked questions
Hospitality technology: your questions.
Are your solutions compatible with our PMS?
It depends on the PMS, its version, its licences and the vendor’s authorisations. We assess the feasibility of each interface before proposing it; we do not claim general compatibility.
Can you work in an operating hotel?
Yes, with phasing by floor or by zone, agreed with management and the technical department to limit disturbance for guests.
Does casting replace IPTV?
No, the two services complement each other: IPTV delivers the property’s channels and content, while casting lets guests show their own content. The combination depends on the hotel’s positioning.
Who manages digital signage content?
Your teams, using the tools of the chosen platform. We provide the necessary training and documentation.
First conversation
Let’s look at your property’s digital services.
You can include these details in your message: they help us prepare the first conversation.
- Type of property and approximate number of rooms
- Project phase: new build, renovation or modernisation
- Existing systems: network, TV, PMS
- Brand standards, if any