ICT VALUESmart Integration
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    Our core sector · Hospitality

    Hotel technology designed for the guest experience and hotel operations.

    Networks, connected rooms, security, audiovisual and building management: we design, coordinate, deploy and commission a hotel’s interdependent systems, in new builds, renovations and properties that remain open.

    Discuss your hotel projectExplore a hotel’s systems

    Our hospitality experience

    • Moroccan and international chains

      Assignments in properties belonging to national and international hotel brands.

    • New build, renovation, open hotels

      Construction, renovation and modernisation projects for hotels in operation.

    • From design to commissioning

      Design and engineering, integration, installation and testing, depending on the assignment.

    • Our own teams

      Installation, configuration and testing carried out by our technicians within our fields of expertise.

    Five environments

    A hotel is a set of systems that must work together.

    Choose an environment: the diagram highlights the systems involved, and the text explains their integration level and the interactions to organise.

    A hotel’s systems and how they connectSimplified cross-section of a hotel on four levels — guest rooms, public areas, meetings and events, technical rooms — connected by a shared network and power infrastructure. The hotel’s PMS is connected through interfaces to be validated; Internet access is provided by the telecom carrier.Guest roomsWi-FiIPTVCastingGRMSLightingDoor lockTelephonePublic areasWi-FiPortalCCTVPublic addressSignageAccessMeetings and eventsAudiovisualSound systemInterpretationEvent Wi-FiTechnical rooms and operationsCore networkBMS / BASMeteringFire safetySwitchboardsHotel PMSInternet accessFibre and copper networkElectrical powerShared infrastructureInterface to validate with vendorsA hotel’s systems and how they connectSimplified cross-section of a hotel on four levels — guest rooms, public areas, meetings and events, technical rooms — connected by a shared network and power infrastructure. The hotel’s PMS is connected through interfaces to be validated; Internet access is provided by the telecom carrier.Guest roomsWi-FiIPTVCastingGRMSLightingDoor lockTelephonePublic areasWi-FiPortalCCTVPublic addressSignageAccessMeetings and eventsAudiovisualSound systemInterpretationEvent Wi-FiTechnical rooms and operationsCore networkBMS / BASMeteringFire safetySwitchboardsHotel PMSInternet accessFibre and copper networkElectrical powerInterface to validate with vendors
    Standalone system
    Works according to its own rules; can report statuses without depending on other systems.
    Integration possible
    Exchanges commonly implemented, depending on the chosen equipment and architecture.
    Interface to validate
    Depends on manufacturers, vendors, versions and licences: verified before being proposed.

    The connected room

    TV, guest content, comfort and access: the room brings together several systems that must stay simple for guests and clear for the operator.

    Systems involved

    • In-room Wi-Fi and networkIntegration possible
    • Hotel IPTVIntegration possible
    • Casting and personal content streamingIntegration possible
    • GRMS: air conditioning, presence, scenariosIntegration possible
    • Lighting and mood scenariosIntegration possible
    • Electronic door lockInterface to validate
    • Exchanges with the PMSInterface to validate

    Interactions to organise

    • The room status sent by the PMS can prepare comfort settings and the on-screen welcome, when the interfaces are planned and authorised.
    • Casting isolates each guest’s devices on the network: a guest only sees the TV in their own room.
    • Links between the door lock, presence detection and room scenarios depend on the compatibility of the chosen equipment.

    Expertise :Hospitality technologyBMS and GRMSIT and cybersecurity

    The guest journey

    From arrival to departure, guests expect a simple connection, useful information and access that works effortlessly.

    Systems involved

    • Guest Internet access and captive portalIntegration possible
    • Digital services for guestsIntegration possible
    • Access to rooms and restricted areasInterface to validate
    • Room comfort on arrivalIntegration possible
    • Information on screens and TVIntegration possible

    Interactions to organise

    • A consistent connection from the lobby to the room, depending on the portal and network architecture chosen.
    • Information aligned across digital signage, TV and portal, to avoid contradictory messages.

    Expertise :Hospitality technologyIT and cybersecurityELV systems

    Public areas

    Lobby, restaurants, pool, circulation areas: busy spaces where guest services and property security meet.

    Systems involved

    • Wi-Fi for high-density areasIntegration possible
    • CCTVStandalone system
    • Multi-zone public address and background musicIntegration possible
    • Digital signageIntegration possible
    • Access control for public and technical areasStandalone system
    • Perimeter protection, depending on the projectStandalone system

    Interactions to organise

    • On a fire alarm, muting background music is an interlock defined and tested with the fire safety package.
    • CCTV and access control run on networks separate from guest-facing services.

    Expertise :ELV systemsIT and cybersecurityHospitality technology

    Meetings and events

    Meeting rooms, function rooms and events need equipment that is easy to use and connectivity sized for temporary audiences.

    Systems involved

    • Room audiovisual: displays, projection, presentationIntegration possible
    • Sound reinforcement and conference systemsIntegration possible
    • Simultaneous interpretation, depending on the projectStandalone system
    • Dedicated event connectivityIntegration possible
    • Room and programme signageIntegration possible

    Interactions to organise

    • A network sized for connection peaks during events, separate from in-room guest traffic.
    • Room controls that banqueting teams can use without technical support for every event.

    Expertise :Hospitality technologyELV systemsIT and cybersecurity

    Technical operations

    Engineering and management teams need a reliable view of installations: statuses, alarms, consumption and interventions.

    Systems involved

    • BMS and BAS, depending on the building’s scopeIntegration possible
    • Supervision of technical equipmentIntegration possible
    • Supervision of the GRMS and guest roomsIntegration possible
    • Lighting management and automationIntegration possible
    • Metering and consumption monitoringIntegration possible
    • Fire safetyStandalone system

    Interactions to organise

    • Other packages’ equipment (air conditioning, hot water production) is supervised according to its protocols and documentation.
    • The fire safety system reports statuses to supervision without depending on it.
    • Consumption monitoring supports operational decisions; no saving is announced without measurement.

    Expertise :BMS and GRMSElectrical powerELV systems

    Technology domains

    The technical depth behind each environment.

    Five domains that we integrate and coordinate on a hotel project. They draw on ICT VALUE’s six areas of expertise.

    • Digital infrastructure and connectivity

      • LAN, switching and fibre-optic infrastructure
      • Wi-Fi for guest rooms, public areas and back-of-house
      • Connectivity for connected devices (IoT), depending on the project
      • IP telephony and unified communications
      • Segmentation, network security and service continuity
      • Copper and fibre cabling, performance validation

      IT and cybersecurityHospitality technology

    • Guest experience and in-room technology

      • Hotel IPTV
      • Casting and secure streaming of personal content
      • Digital signage and digital communication
      • Guest portals and digital services
      • GRMS: guest room control and automation
      • Lighting, mood scenarios and control interfaces
      • Exchanges with the PMS, where the solutions allow it

      Hospitality technologyBMS and GRMS

    • Safety, security and access control

      • CCTV
      • Access control for public and technical areas
      • Electronic locks and hotel access control
      • Perimeter protection, depending on the project
      • Interfaces with fire safety, respecting its regulatory and technical scope

      ELV systems

    • Audiovisual, meetings and atmosphere

      • Public address and background music
      • Multi-zone sound systems
      • Audiovisual for meeting, conference and function rooms
      • Conference and presentation systems
      • Simultaneous interpretation, depending on the project
      • Signage in lobbies, meeting rooms, restaurants and event spaces

      ELV systemsHospitality technology

    • Building management and performance

      • BMS and BAS, depending on the building’s scope
      • Supervision of technical equipment
      • GRMS and coordination with in-room equipment
      • Lighting management and automation
      • Metering, consumption reporting and energy monitoring
      • Interfaces between systems, where the architecture provides for them

      BMS and GRMSElectrical power

    Why ICT VALUE

    An integrator that coordinates technologies, not just an equipment supplier.

    Our value lies in our command of architectures, interfaces and execution: designing, coordinating, deploying, testing and commissioning several interdependent systems.

    1. Hands-on hotel experience

      The constraints of a property — guests, staff, operator standards, opening schedule — shape our choices from the design stage.

    2. A cross-disciplinary approach

      IT, electrical power, ELV and automation studied together, so that systems share a coherent infrastructure.

    3. Coordinated interfaces

      Between systems and between manufacturers: each exchange is described, assigned to a contractor, then tested.

    4. Continuity from design to commissioning

      The same teams follow the project through design, installation, configuration and testing, within our fields of expertise.

    5. Trained teams

      Our teams train on the technologies we deploy; qualifications are specified for each project.

    6. Renovation of open hotels

      Phasing by floor or zone, site constraints, service continuity: know-how in hotel renovation.

    7. Through to acceptance

      Testing, inspections, technical documentation and team support through to commissioning.

    ICT VALUE’s role — design, integration, installation, joint contracting or maintenance — is specified in each proposal and for each reference.

    How it works

    A coordination example, step by step.

    Illustrative example — not a client case

    When a guest arrives, the change in room status can trigger certain compatible functions. This scenario illustrates the principle; it always depends on the systems, versions, licences and authorised interfaces.

    1. Front desk · PMS

      The guest checks in

      The arrival is recorded in the hotel’s property management system (PMS).

    2. Interface

      The information is sent

      If an interface is planned and authorised, the “room assigned” status is sent to the systems concerned.

    3. Room · GRMS

      The room gets ready

      The room can switch from economy mode to welcome mode: temperature setpoint, arrival lighting.

    4. Room · IPTV

      The welcome appears

      The TV can display a welcome message and the hotel’s services, depending on the chosen solution.

    5. Operations · BMS

      Teams follow up

      Teams see the room status and technical alarms in the planned supervision system.

    Project situations

    New build, renovation or a hotel in operation.

    1. New build

      Choices are made at the design stage: network architecture, technical rooms, power supply for racks and equipment, interfaces between packages. It is the best moment to prepare operations.

    2. Renovation

      Existing installations guide the decisions: survey, possible reuse of cabling or equipment, compatibility with retained systems.

    3. Modernisation in operation

      Works are organised with the hotel: phasing by floor or groups of rooms, working windows, continuity of guest services.

    In an open property, possible interruptions are analysed and scheduled with your teams before the works.

    Experience

    Assignments of different kinds, always clearly defined.

    Our hospitality references cover properties of Moroccan and international brands. We present them during our discussions, with ICT VALUE’s exact role in each project.

    • Design and engineering

      IT and ELV design, specifications, bid analysis.

    • Integration and installation

      Delivery of the packages entrusted to us, configuration and testing.

    • Joint contracting

      Packages delivered in a consortium, with a defined split of responsibilities.

    • Maintenance and support

      Under contract, after commissioning.

    Each reference is presented by the property’s name only; the nature of assignments comparable to your project is shared in conversation, within our confidentiality commitments.

    Working in a hotel does not constitute a partnership with its hotel group. Technology partners are presented separately, when the relationship is documented.

    Our references

    Hotels of Moroccan and international brands.

    We present our hospitality references by name. The technical, contractual and financial details of each assignment remain confidential.

    • Four Seasons Hotel Rabat at Kasr Al Bahr
      Four Seasons Hotel Rabat at Kasr Al Bahr
      HospitalityRabat
    • Barceló Anfa Casablanca
      Barceló Anfa Casablanca
      HospitalityCasablanca
    • Kenzi Rose Garden, Kenzi Sidi Maarouf, Kenzi Solazur
      Kenzi Rose Garden · Kenzi Sidi Maarouf · Kenzi Solazur
      HospitalityMarrakech · Casablanca · Tanger
    • RIU Tikida Garden
      RIU Tikida Garden
      HospitalityMarrakech
    • Hôtel Rabat
      HospitalityRabat
    • Novotel Mohammedia
      Novotel Mohammedia
      HospitalityMohammedia
    • Mazagan Royal Golf & Spa
      HospitalityEl Jadida
    • Hôtel Playa del Pacha
      Hospitality

    Working in a hotel does not constitute a partnership with its group. A logo is shown only where its use is authorised.

    Frequently asked questions

    Your questions about a hotel project.

    Can you handle several systems on the same project?

    Yes. We can design, coordinate and deliver several technical packages, or work on a single system while organising its links with the others. The scope and responsibilities are set out in our proposal.

    Can you work in an operating hotel?

    Yes, after agreeing phasing, areas and working windows with your teams. Possible interruptions are analysed and scheduled; they cannot always be avoided.

    Can the GRMS and door locks be connected to the PMS?

    With some systems, yes, depending on their versions, licences and the authorisations of vendors and manufacturers. We verify each interface before proposing it.

    Do you take brand standards into account?

    Yes. The operator’s or brand’s requirements are checked for the project and the equipment concerned, with the operator.

    Do you maintain the installations?

    Maintenance and support are defined according to the equipment, the site and the contract. We specify their content with you.

    First conversation

    Prepare a first conversation.

    A few details are enough to guide the discussion. You can include them in your message.

    • Type of property and category
    • City
    • Project phase: design, works, renovation, hotel in operation
    • Approximate number of rooms
    • Environments concerned: rooms, public areas, meetings, operations
    • Brand standards and target date

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